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Terms That Keep Your Account Safe

These terms set out how your rajaband account works — what you agree to when you open one, how we handle your activity, and what applies when you deposit through DANA, OVO, or GoPay.

Account Holder RulesDANA · OVO · GoPay Wallet UseJurisdiction-Dependent AccessAccount Security Obligations
rajaband Terms That Keep Your Account Safe
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data stays under your control. We hold only what is needed to run your account, verify wallet transactions through DANA, OVO, and GoPay, and meet our obligations under applicable law. You can request a copy of the data we hold or ask us to correct it at any time through the account settings panel. Cookies on our platform are used for session continuity — so your account stays active as you switch between mobile and desktop — and for basic analytics. You can manage cookie preferences through your browser.

Data Access

Request a copy of your account data or ask for corrections through the Settings section. We process data requests in line with applicable regional privacy rules.

Cookie Policy

We use session cookies for account continuity across mobile and desktop. Analytics cookies are optional and can be turned off in your browser settings without affecting account access.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, change your password immediately and contact support through live chat.

Retention and Closure

We keep account records while your account is active and for the period required after closure. Once that period ends, personal data is removed from active systems.

TERMS SUPPORT CHANNEL

How to Reach Us About These Terms

If something in these terms is unclear or you need to query a transaction covered by them, our support team handles account and policy questions directly. You can reach us through the live chat in your account dashboard, by email, or through the in-app help section on mobile. Response times depend on queue volume, but account-related queries are prioritised in our routing.

Live Chat Open your account dashboard and tap the chat icon. Available for account holders with an active session — no separate login needed.
Email Support Send your query with your registered account details to our support address listed under Help in your account settings. Include your transaction reference for wallet issues.
In-App Help The help section in the mobile view covers common terms queries. Tap Help at the bottom of your account screen to browse or submit a request.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your account, wallet transactions, and data rights.

Yes. Every deposit and withdrawal through DANA, OVO, or GoPay is covered by these terms alongside each wallet provider's own conditions. The account and wallet details must match your registered profile.

Access depends on local law in the region you are connecting from. We cannot confirm availability in every location — check whether access is permitted where you are before using your account.

We notify you through your registered account contact before material changes take effect. Continuing to use your account after that notice means you have accepted the updated terms.

Go to Settings in your account dashboard and look for the data request option. We handle requests in line with applicable regional privacy rules and will confirm receipt by email.

Change your password immediately using the account security settings, then contact our support team through live chat. We can review recent session activity and flag anything unusual on your account.

Reach our support team via live chat in your account dashboard or by email using the address in your Help settings. Include your account reference so we can review the specific situation.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.