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How rajaband Handles Your Privacy

Your account information — from your registered mobile number to your DANA, OVO, or GoPay wallet details — is collected only for what we need to run your account and process your transactions.

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rajaband How rajaband Handles Your Privacy
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review, update, or remove the data we hold on you, our support team handles these requests directly. Reach out through any of the channels below and include your registered account email or mobile number so we can locate your record quickly.

Team online

Live Chat

Open the chat window in your account dashboard. Our team responds to privacy requests during support hours and will confirm receipt of your request.

Email Support

Send your data request to our support address listed in your account settings. Include your registered number or email for faster account lookup.

Account Settings

Some data — like your contact number or linked wallet details — can be reviewed and updated directly inside your account profile without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Account security and data handling are built into how the platform operates, not added as an afterthought. Here is what that looks like in practice.

Encryption in Transit and at Rest

All data moving between your device and our servers — including DANA, OVO, and GoPay payment details — is encrypted. Stored account records use the same standard, so your wallet references are never held as plain text.

Cookie and Session Use

We use session cookies to keep you logged in across pages and to remember your device so returning access on mobile is faster. You can clear cookies through your browser settings; this will sign you out of your current session.

Retention and Deletion

We keep your account data for as long as your account is active and for a period after closure as required for financial record compliance. You can request deletion of non-essential data by contacting support with your registered account details.

Who to Contact for Changes

For corrections, access requests, or deletion requests, reach our support team via live chat or email. We aim to respond to data-related requests within a reasonable period and will confirm the action taken on your account.

Privacy Policy: Common Questions

These are the questions we hear most from account holders about how their data is handled on rajaband.

We collect your name, mobile number, email address, and the e-wallet details you provide — such as your DANA, OVO, or GoPay account reference — along with your device type and session logs.

We share data only where needed to process your payments through DANA, OVO, or GoPay rails, or where local Indonesian law requires it. We do not sell your personal information.

Contact support via live chat or the email address in your account settings. Include your registered mobile number or email so we can locate your record and respond accurately.

Yes. You can request deletion of non-essential data through our support team. Some financial transaction records may need to be retained for a period under applicable regulations.

We use session cookies for login continuity and device recognition so your returning access — especially on mobile — stays smooth. You can clear them via browser settings, but this will end your active session.

Data handling is subject to the local law of the region you access from. Availability and applicable protections depend on whether access is permitted under that local law.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.