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What Governs Your Account with Us

Using rajaband means you agree to the terms set out here — covering how your account works, what data we hold, and how disputes are handled. Availability depends on local law and is open only where eligible regions permit.

Indonesia-Eligible RegionsDANA · OVO · GoPay Wallet TermsAccount Data & RetentionCookie & Privacy PolicyContact for Legal Queries
rajaband What Governs Your Account with Us
DATA & ACCOUNT SECURITY

How We Handle Your Data and Account

We take account security and data handling seriously. Here is a plain summary of what we do and what your rights are across the four areas that matter most.

Data We Hold

We store the name, contact details, and wallet identifiers you registered with — DANA, OVO, or GoPay. We do not sell this data to third parties.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the account flow performs. You can manage cookie preferences in your browser settings.

Retention and Deletion

Account data is retained while your account is active and for a period after closure as required by applicable regulation. You may request deletion by contacting support.

How to Request Changes

To update personal details, correct a wallet name mismatch, or request a data export, submit a request through the Help section of your logged-in account.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

For account disputes, data requests, or questions about how our terms apply to your specific situation, our support team handles legal and policy queries through the channels below. Players in Jakarta and Surabaya can expect responses handled by our Indonesia-focused support queue.

Team online

Live Chat

Open the chat icon in the account dashboard for real-time policy queries. Available during standard support hours for Indonesia-based accounts.

Email Support

Send legal or data-related queries to our support email. Include your registered account ID so we can locate your record and respond accurately.

Account Help Centre

Log in and navigate to Help in your account menu to submit a formal request — account disputes, term clarifications, and withdrawal holds covered.

Common Legal and Policy Questions Answered

These are the questions we hear most about our legal terms, data practices, and account rights. If yours is not here, reach us through support.

We collect your name, contact details, and the wallet identifier you use — such as your DANA, OVO, or GoPay number — to verify your identity and process transactions.

Yes. Submit a data access request through the Help section of your account. We will confirm your identity and respond within the timeframe required by applicable regulation.

Reach our support team via live chat or email with your account ID and a description of the dispute. Legal and account queries are handled by our Indonesia-focused support queue.

We do not sell your data. We share it only with payment processors like DANA, OVO, and GoPay as needed to process your transactions, and with authorities where the law requires.

Data is retained for a period after closure as required under applicable regulations, then deleted. You can request confirmation of deletion through our support email after closure.

Updates are posted on this page with an effective date. Continuing to use your account after the updated terms are published counts as your acceptance of the changes.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.